Scout Technologies Inc

1. Introduction

Scout Technologies Inc ("we", "us", "our") provides website and digital marketing software to recreational vehicle dealerships. This privacy policy explains how we collect, use, and protect information when you contact our support team.

2. Information We Collect

When you contact our support team via phone, SMS, or email, we collect:

• Your name and contact information (phone number, email)
• Your dealership affiliation
• The content of your support request and our responses
• Voicemail recordings and transcriptions
• Records of when you contacted us and how we responded

3. How We Use Your Information

We use the information we collect solely to:

• Respond to your support requests
• Send you ticket confirmations, status updates, and resolution notifications
• Improve our support processes and software
• Maintain records for compliance and quality purposes

4. SMS / Text Message Information

We do NOT sell, rent, or share your phone number or SMS/text message content with third parties for marketing purposes.

Phone numbers collected through our support line are used exclusively to communicate with you about your support request. We do not share opt-in data, mobile information, or messaging content with third parties or affiliates for marketing or promotional purposes.

5. Sharing of Information

We share information only with:

• Service providers who help us deliver our services (Twilio for SMS/voice, SendGrid for email) under strict confidentiality agreements
• Law enforcement when required by valid legal process

We never sell your information to third parties.

6. Data Retention

We retain support records for as long as necessary to provide ongoing service to your dealership and to comply with legal obligations. You may request deletion of your data by contacting us.

7. Your Rights

• Reply STOP to any text message to opt out of SMS communications
• Request a copy of the information we have about you
• Request correction or deletion of your information

8. Security

We use industry-standard security practices to protect your information, including encrypted data storage, access controls, and secure transmission protocols.

9. Contact Us

Questions about this privacy policy? Contact us: