Scout Technologies Inc

Dealer Website Platform

📞 (833) 379-1992

✉️ alerts@scout-rv.com

Customer Support

Scout Technologies Inc provides website, digital marketing, and dealer management software to recreational vehicle dealerships across the United States. This support line is for customer dealerships who use our platform.

📞

Phone Support

Speak with a team member

(833) 379-1992

💬

Text Support

SMS a team member

(833) 379-1992

✉️

Email Support

Non-urgent requests

alerts@scout-rv.com

🕐 Support Hours

Regular Support

Monday – Friday: 9:00 AM – 5:00 PM Central Time

Emergency Support

24/7 for site outages — press 1 when calling

What We Support

Website Management

Theme customization, content updates, branding changes

Inventory Integration

DMS sync issues, inventory display, pricing configuration

Lead Routing

CRM integration, email notifications, form submissions

Technical Issues

Site outages, performance problems, bug reports

What to Expect

1You'll receive a ticket number (e.g., SRV-0042) to track your request
2Our team will respond within one business day (sooner for urgent issues)
3You can reply to any text or email to add more details to your ticket
4We'll confirm via text or email once your issue is resolved

📱 Text Message Terms & Consent

Opt-in: When you call or text our support line at (833) 379-1992, you are providing verbal or written consent to receive SMS text messages from Scout RV Support. You confirm that you are the account holder or authorized to use the phone number.

What we send: Support ticket confirmations, status updates, follow-up questions about your support request, and resolution notifications. We do not send marketing or promotional messages through this line.

Message frequency: Varies based on your support activity. Typical: 1–5 messages per support ticket.

Verbal Consent Script (used in our IVR):

Scout RV IVR: "As part of our service we can send you automated text alerts regarding your support ticket. We'll send updates on the status of your request, follow-up questions, and resolution notifications. Message frequency varies based on your ticket activity (typically 1 to 5 messages per ticket). Message and data rates may apply, depending on your mobile phone service plan. At any time you can reply HELP for help, or you can opt out completely by replying STOP."

Customer: "Yes please"

Scout RV IVR: "Great! We'll send you a text message to confirm your ticket here shortly. Please leave a brief message describing your issue after the beep."

Opt-out: Reply STOP at any time to stop receiving text messages from us. You'll receive a final confirmation message.

Help: Reply HELP at any time for help or contact information.

Rates: Message and data rates may apply per your carrier's plan.

Privacy: Your information is used only for support purposes and is never sold or shared with third parties.

See our Privacy Policy and Terms of Service for full details.

Privacy Policy →

We collect only the information necessary to provide support. Your data is stored securely and never sold. Phone numbers used only for support communication.

Terms of Service →

This support line is intended for dealerships contracted with Scout Technologies Inc. Use of our support channels constitutes agreement to our terms and SMS consent policy above.

Scout Technologies Inc

255 N Center St, Ste 104

Arlington, TX 76011

Phone: (833) 379-1992 · Email: alerts@scout-rv.com